Questions? Here are the answers.
For students and instructors. If your question isn't here, use the contact page.
Student Questions
How does a 1:1 session work?
A session is booked directly with an instructor. It's just the two of you for the full session duration (60 or 90 minutes). You set the agenda. The instructor focuses entirely on your specific goals.
Do you offer group classes?
Not yet. aLiveLesson currently focuses on private 1:1 lessons so you get the instructor's full attention. Group classes are on the roadmap for a future release.
How is this different from a recorded course?
Everything on aLiveLesson is live. There are no videos to watch on your own schedule. Sessions happen at a set time with a real instructor who is present and responsive. You can ask questions, get feedback, and adjust the direction of the session in real time.
What technology do I need to join a session?
You need a device with a camera and microphone (laptop, desktop, tablet, or phone) and a stable internet connection. Your Join Video Call link appears on your booking confirmation page and works right in your browser -- no software to install.
How do I pay for a session?
Payments are processed through a secure checkout provider. aLiveLesson never sees or stores your card details.
What happens if I miss a session I booked?
Sessions can be rescheduled with at least 24 hours' notice, at the instructor's discretion. Reach out to the instructor directly if something comes up.
Can I get a refund?
Refund policies are set by individual instructors and are listed on each session page. In general: requests made more than 24 hours before a session start are eligible for a full refund. No-shows and late cancellations are at the instructor's discretion.
Is my payment information secure?
Yes. Payments are handled by a dedicated payment processor. aLiveLesson never sees or stores your card details.
Instructor Questions
How does payment work?
Students book through aLiveLesson and pay the instructor's connected Stripe account at checkout. aLiveLesson collects a platform fee from each booking.
When do I get paid?
Payout timing depends on Stripe account status, banking setup, and normal payment processing timelines. Your payout details are managed through your connected Stripe account.
What does aLiveLesson charge instructors?
aLiveLesson charges 10% of completed bookings, with a $1 minimum per booking. There are no subscription fees, monthly fees, or listing fees.
What topics can I teach?
Any skill you can teach live over video. Common categories include technology, creative skills, business, language, trades knowledge, and career coaching. If you can demonstrate it and explain it, you can teach it here.
Can I set my own lesson prices?
Yes, but the minimum price is $10 per lesson. That floor keeps aLiveLesson accessible for buyers and lets new teachers bootstrap affordable sessions. Above that minimum, you set your own rate.
Do I need teaching experience?
No. You need expertise in your topic and the ability to explain it clearly over live video. If you can do the skill and communicate it well, you can teach it here.
What equipment do I need to teach?
A computer with a working camera and microphone, a stable internet connection, and a quiet space. Professional lighting and a dedicated microphone help, but they're not required to get started.
What if a student doesn't show up?
If a student no-shows and gave no advance notice, you keep the full session fee.
General Questions
Is aLiveLesson available outside the United States?
Currently we serve US-based students and instructors. International expansion is on the roadmap. If you're outside the US and interested, use the contact page to let us know.
Is aLiveLesson free to use?
For students: you pay per session. There is no platform subscription fee. For instructors: there is no charge to apply, list yourself, or create sessions. aLiveLesson earns only when you do, through a 10% application fee with a $1 minimum per booking.
How do I contact aLiveLesson?
Use the contact form on the contact page. We'll respond within 1 business day.
Still have questions?
We are real people too. Send us a message and we will get back to you.
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